SoleCollector.PH allows a 3-day return or exchange on products purchased from the website. However, we will be needing necessary documents and information to process your return. Scroll down below to find the steps for your return or exchange requests.
There are some general rules that govern all return or exchange requests. These are:
1. Items not valid for a return or exchange are: gift certificates, store vouchers, sales, promotion and flash sales
2. The item should be returned within 3 days upon receipt of the item.
3. All customers making a return or exchange request must fill out a Return Request.
4. The RETURN SLIP (printed copy included in your parcel) and the complete product packaging should be in order. FILL UP RETURN SLIP
5. Items must not be used before Returning or exchanging the item.
6.For those that receive a wrong size or a wrong item FILL THIS UP